Frequently Asked Questions

Rush is not dependent on the type of Shopify Checkout. Whether you use Native Shopify Checkout or a 3rd party application, Rush will sync all your Tracking Numbers within your Shopify Orders.

We're natively integrated with Shopify Billing, meaning that your Rush cost will be part of your Shopify Invoice at the end of your monthly billing cycle. You're paying to Shopify directly.

If you exceed your monthly quota, extra tracking charges will be applied, but Rush will never over-charge. You can upgrade or simply increase Your Cap Amount.

Regardless of your Fulfillment warehouse or software e.g. ShipStation, Oberlo, CJDropshipping, Printful, CustomCat or any other Print on Demand provider, Fulfillman, EboxMan, PandaFulfill, SourcinBOX etc., Rush will sync all your Tracking Numbers within your Shopify Orders.

Rush has a feature called carrier mapping which is for drop shipping fulfillment apps such as Dropify, Oberlo, ePacket and AliExpress. Rush will automatically recognize the shipping carrier based on the tracking numbers for all orders.

Yes, in fact using Rush in a combination with e.g. Stamped, Yotpo,, LOOX, Okendo or any other app that's integrated with Klaviyo can take advantage of Rush's events like Deliverd (At Mailbox, Parcel Locker, Front Door and many more)

No, Rush will hide / strip all possible chinese symbols or content, which will provide great customer experience.

Yes, we hear you and that's why we implemented this handy feature within Rush. You will find it under the Rush App -> Settings -> Tracking page configuration once you install the app.

(coming Dec' 2020) Yes, all paid plans comes with automatic tracking info synced to PayPal. All you need is to activate the feature within Rush Shopify app settings.

Yes, the moment you install and activate Rush, our software will start syncing all your Orders Tracking Information for the past 7 days. Best thing is that the sync comes FREE of charge. We want you to start processing and notifying your current customers immediately.

Yes, all merchants processing more than 5,000 shipments per month, please contact us for special plans and discounts.

We support more than 400+ carriers including popular options like USPS, UPS, FeDex, DHL, 4PX, YunExpress and many more. If you use some special custom line, kindly contact us and we'll add your carrier asap.

No, it's not, in fact it is a Sub-page on your Shopify store and the permalink url is fully editable based on your preferences. It is a White Label page that matches your brand, not ours.

English is default language, but we've already have settings to change your Custom Tracking page language to German, French, Spanish and more translations coming quite soon. If you want to request your language to be added, please contact us here..

Still have questions? Get in touch

Merchant fulfills an order

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Rush syncs tracking info

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Merchant setup notifications

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Buyer receives an email or sms

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Buyer returns & spend more money

The Most Versatile, All-In-One Shopify Shipment Tracking Software You Will Ever Use

38% of online shoppers abandon an order because a package may take longer than a week to arrive, with 15% abandoning their order if shipping takes 5-7 days after the order is completed.

Rush is equipped to handle every seemingly insignificant detail involved with delivering your products to your customers on time.

Rush supports over 600+ carriers.

No matter how or where you deliver your products, every customer will receive the same level of detail about their order. FedEx, DHL, USPS, China Post, Canada Post, YunExpress, ePacket and many more.

Don’t Just Take Our Word For It

See what other merchants have to say about Rush

The best apps out there for proactively notifying your customers where their package is in the shipping process. They have great customer service I definitely recommend it!
It's a powerful tracking app with a lot of features built into it. I specially like the Klaviyo integration which allows me to build flows and send tracking notifications. You can go as granular as you'd like with the many settings and options to choose from. The developers are always ready to assist with customizations and feature updates. Plus they are fully committed to the shipment tracking space, unlike other app developers. Highly recommended!
One of the best apps out there for proactively notifying your customers where their package is in the shipping process. They have great customer service and I'm looking forward to the items on their roadmap.