Endurance Lights Was Able to “Cut the Cord” on Their WISMO Tickets
About Endurance Lights
At Endurance Lights, they have a pro-environmental philosophy going against every "wired exterior house light". And their mission impacts everything they do. This means they celebrate the energy of the sun every day and its incredible power to help deliver devices for homes and businesses that reduce overhead costs without wasting more electricity.
Location: United States
Platform: Shopify Plus
revenue generated from tracking page
revenue generated from Klaviyo shipping flows
return on investment
Endurance Lights has always been dedicated to helping customers find sustainable solutions for cost-saving energy needs. Still, things got out of hand when they received a high volume of WISMO requests from customers asking about the status of their orders. As a result, their team was constantly swamped with tickets, and they simply did not have the bandwidth to keep up.
What Rush Did To Help:
Through Rush, Endurance Lights managed customer inquiries and provided timely support to their customers. It allowed them to focus on what they do best - designing and selling solar lights. Rush provided several solutions, including:
Branded Tracking Page With Full Customization
Endurance Lights "cut the cord" on their WISMO tickets by leveraging Rush's branded tracking page, which enables customers to track the location of their orders using a user-friendly interface. Customers no longer have to call Endurance Lights to check on their orders; they now have access to the Rush tracking page from their desktop or mobile device so they can stay updated on the status of their order.
Klaviyo Native Integration
The Klaviyo integration enabled Endurance Lights to run different automated flows that encouraged re-engagement from their customers. An example is the 'Out for Delivery' flow, which generated $12,426.12 in revenue.
Since using Rush, Endurance Lights has increased its efficiency and provided better customer service. Customers no longer have to call or raise tickets to Endurance Lights to check on their orders; they now have access to the Rush tracking page from their desktop or mobile device so they can stay updated on the status of their order. In addition, they've seen a significant increase in sales due to the automated flows set up through Klaviyo.
Have cycled with a few of these tracking apps, and then I was recommended RUSH and they are truly awesome. Really best app out there and their customer service is BEYOND. Definite download. Also, great price. Thank you to Slav and team!!!