Regal Pawtraits Experienced a 59% Increased in Engagement After Solving Their WISMO Issues

About Regal Pawtraits

Regal Pawtraits have pioneered an awesome way to emphasize the “Pets are family too” theme! They are animal lovers who are committed to helping you as a pet parent to express your love for your furry friend in a truly unique, beautiful way.

Industry: Print on Demand

Location: United States

Platform: Shopify Plus


Use Case: Increase Revenue , Decrease WISMO Tickets , Increase Retention 


revenue generated from tracking page


revenue generated from Klaviyo shipping flows


return on investment

The Goal:

Regal Pawtraits pride themselves on raising awareness for homeless pets. But, the high volume of WISMO ticket inquiries they were getting was detracting from their main goal. In the past, they had manually responded to every inquiry which was taking up a lot of time and manpower.

What Rush Did To Help:

Rush delivered the following solutions to Regal Pawtraits' WISMO concerns:

Fully Customizable Branded Tracking Page

Royal Pawtraits integrates the tracking page into their website and customizes it with their company logo and colors to perfectly match their branding. Customers can now track orders directly from the website. It is an excellent way for customers to know where their orders are without contacting Regal Pawtraits.

Klaviyo Native Integration

This feature allows Regal Pawtraits to send automated email flows to customers. Through this integration, the team can automatically send out order updates, shipping notifications, and other important information to their customers and encourage re-engagement.

The Results:

Since implementing these solutions, Regal Pawtraits has seen a 59% increase in engagement from fur parents! They’re thrilled with the results and are able to focus more on their primary goal of raising awareness for homeless pets.

Have cycled with a few of these tracking apps, and then I was recommended RUSH and they are truly awesome. Really best app out there and their customer service is BEYOND. Definite download. Also, great price. Thank you to Slav and team!!!