The Goal:

Truck Mount Forums was struggling with high volumes of WISMO tickets. They needed reliable shipment tracking that could handle the sending of status updates and provide accurate delivery dates so their customers would stop guessing when their orders would arrive.

What Rush Did To Help:

Rush's complete post-purchase solutions proved the perfect fit for Truck Mount Forums. They integrated Rush's order tracking and shipping notifications into their online store, which provided more accurate delivery dates and updates for customers. Additionally, Rush provided the following:

Personalized Tracking Page for Their Family Business

Truck Mount Forums provided their customers with a seamless checkout experience while tracking their orders in real-time through the branded tracking page. They can also monitor their customer's entire purchase history to run various marketing campaigns.

Custom Notifications and Product Recommendations Using Klaviyo

Truck Mount Forums uses email marketing to recommend products based on past purchases and engage with its customers throughout the entire sales cycle. Furthermore, they could segment email lists, trigger messages based on custom events, track purchase data, and measure ROI.

Customized Shipping Reports

Rush can customize shipping reports to suit virtually any niche. By utilizing this feature, Truck Mount Forums can better understand their customer acquisition process and optimize it.

The Results:

Since implementing Rush's post-purchase solutions, Truck Mount Forums has seen a significant decrease in WISMO tickets. In addition, their online store is running more smoothly and they are able to provide their customers with accurate shipping updates. Finally, they've been able to increase their email marketing conversions and better understand their customer's purchase behavior.